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Technical support engineer – Italian speaking – Remote

AliasNet Group Full-Time  Anywhere 11 Jan 2021

Job Description

We are AliasNet. With more than a 30-years history, we have developed specialized market and industry knowledge, forged by deep relationships in our sectors of focus and an innovative vision. We invest in sectors in which we have trust and expertise. We work with businesses to tailor value and support long-term growth across industries.

The AliasNet team is currently growing, and we are on a lookout for a Technical Support Specialist for one of our main KYC products.

 

Daily responsibilities:

  • Providing responsive and high quality support to our customers
  • Troubleshoot and diagnose technical issues by ticketing
  • Accurate problem resolution with thorough and clear documentation
  • Maintaining all case / issue history within our ticketing system

 

Skillset required:

– MySql language (tipical: connect to a remote db using ssh tunnel, query with joined table)

– Linux (Ubuntu/Redhat) knowledge (tipical: connection to remote hosts, agent forwarding, use of scp, logging)

– Apache/Nginx config and log analysis to diagnose issue

– Familiarity with Atlassian service desk tools

– Strong Italian communication skills – writing and reading / speaking will be considered as an asset

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