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21 Sep 2022

Full-Time Senior German Support Agent

Spoton Connections – Posted by joelleabela Anywhere

Job Description

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
  • Ensure that client accounts are opened according to the client’s product and service guidelines;
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
  • Identify selling opportunities after analysing the customer’s needs;
  • Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
  • Process of transactions and outgoing payments accurately within the company’s I.T. systems;
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
  • Keeping records as required;
  • Issuing of new cards and renewal processes.
  • Assistance with gathering of data/information for the company (via phone, e-mails and chat);
  • Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;
  • Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
  • Communication and close cooperation with country co-ordinators and other departments;
  • Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
  • Other related ad hoc duties that may be assigned from time to time.

 

 

Requirements:

  • In possession of a University degree
  • Native or fluent level of German along with a fluent level of English
  • Previous experience in Online Sales or Online Support is a must – minimum 2 years
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons
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Job Categories: Customer Service. Job Types: Full-Time.

Job expires in 17 days.

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