Job Description

Japanese Speaking VIP Account manager

Malta/Cyprus

On behalf of our client, with modern offices in Cyprus and Malta, we are looking for communicative, native level, Japanese speakers. Are you interested in a VIP Account manager role? Talk to us and take a look at the full details bellow!

🎯Responsibilities:

• Manage the relationship with VIP players on a daily basis.
• Monitor activity and actively manage a portfolio of High rollers players
• Taking calls and emails from players in order to build long lasting relationships and assume ownership of the resolution of issues these players may have.
• Making promotional and relationship building calls to players.
• Communicate and offer discretionary bonus and gift to players based on their activity.
• Use data available to produce relevant actions targeting of lapsing players, building player engagement and frequency.
• Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries.
• Using IT systems to credit and record player bonuses.
• Use IT systems to deliver effective promotional campaigns.
• Meet targets against productivity, quality and KPI delivery.
• Increase player satisfaction, limit attrition and increase activity

 

✅Requirements:

• Native Japanese speakers
• Sales experience and/or mindset is mandatory
• iGaming experience is a huge advantage but not mandatory
• Excellent customer service skills
• Proficient in Microsoft Office applications particularly Excel.
• Outgoing personality with a can do attitude.
• Comfortable talking to customers on the phone with a sales attitude.
• Excellent time management and organisational skills.
• Excellent communication and interpersonal skills.

 

To find out more about this great opportunity and many others, get in touch with the Betting Connections team.

 

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

 

Job Categories: Other. Job Types: Full-Time.

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)