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Japanese speaking Senior Customer Support Representative – Remote

Betting Connections Full-Time  Anywhere 24 Jan 2020

Job Description

Our client is a top iGaming company looking for an experienced Japanese Speaking Senior Customer Service Agent, with knowledge of Casino product to join their operations on a remote basis.

Role responsibilities: 

  • Answering customer’s inquiries via email and live chat
  • Providing customer support on all aspect of the player experience
  • Verifying customer accounts and processing payments
  • Crediting Bonuses and Free Spins to Players
  • Assisting in fraud and risk management
  • Taking care of VIP players


  • Previous Customer Service Experience
  • iGaming Experience in online casino is a must!
  • Excellent communication skills
  • Previous VIP Experience is a big plus
  • Impeccable English and Japanese – written and spoken
  • Superb problem solving skills
  • Ability to work independent and as a part of a team
  • Be able to handle stress
  • Previous experience with Bitcoin is a major plus
  • Outgoing personality with excellent communication skills


To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.


We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

Get in touch with us to kickstart your career today!

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