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German Speaking Technical Support Advisor (REF 5609)

Spot On Connections Full-Time  Lisbon, Portugal 13 Oct 2021

Job Description

On behalf of our client, we are looking for a German speaking Technical Support Advisor. This could be an excellent opportunity for you to boost your career or gain more experience!

Lisbon is a very attractive city for relocation, the city has a unique character and when comparing to other European Capitals (Paris, Berlin, London and more…) it has a very affordable standard of living! Lisbon really has something for everyone – Vibrant City life, beautiful beaches as well as amazing green spaces! Portugal has won a lot of awards and has positioned itself as one of the best places for expats to live globally and we can see why!!

As a Technical Support Advisor, you will:

  • Respond to inbound customer requests, document relevant case information
  • Ensure excellent customer satisfaction
  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of management and provide feedback

We are looking for:

  • Native or Proficient German (C2)
  • Fluency in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with utmost confidentiality
  • Keep up with the latest IT and tech-related trends
  • Proactive, self-motivated and a great team player

We offer you:

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package – shared accommodation and flight reimbursement
  • Opportunities for career progression and possibilities for an international career through the International Mobility Program

 

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