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29 Nov 2022

Full-Time German Speaking Customer Support Representative

Spot On Connections – Posted by Shannon Pahal Malta

Job Description

Responsibilities:

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s productsand services
  • Ensure that client accounts are opened according to the client’s product and service guidelines
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to providecustomers with accurate information
  • Identify selling opportunities after analysing the customer’s needs
  • Address cancellation and temporary/ permanent blocking of cards, as per customer requests
  • Process of transactions and outgoing payments accurately within the company’s I.T. systems
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry servicestandards and codes of conduct;Keeping records as required
  • Issuing of new cards and renewal processes
  • Assistance with gathering of data/information for the company (via phone, e-mails and chat)
  • Providing support with invoicing, allocating payments and related duties, in line with the company’s policies
  • Assistance with administrative tasks in accordance with the company ́s policies, procedures and instructions
  • Communication and close cooperation with country co-ordinators and other departments
  • Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company’s accountsand allocating the incoming payments in the records
  • Other related ad hoc duties that may be assigned from time to time.

Requirements:

  • Native or fluent level of German along with a fluent level of English
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and writtenComputer skillsTeam player and customer oriented
  • Willingness to learn and expand horizons

Benefits:

  • Monday to Friday Office Hours
  • 10% Performance Bonus
  • Private Health Insurance Provided

Send your CV to [email protected] to apply!


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Job Categories: Customer Service. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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