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German Speaking Customer Support Agent

Betting Connections Full-Time  Anywhere 20 May 2020

Job Description

Our client is looking for a German speaking Customer Support Agent to join their Customer Support team based in Malta. The desired candidate has experience within customer service, is keen to go the extra mile and passionate to resolve customers queries.

Responsibilities:

Handle customer queries via email, live chat and phone promptly
Handle KYC documents
Interact with various departments to resolve customer issues
Read, analyse, and interpret customers feedback and reply with clear, concise, and helpful information
Add / amend transactions in customer accounts, when necessary or instructed
Help with translations and ad hoc tasks
Follow up on pending cases to ensure they are resolved with the highest level of quality
Acknowledge and resolve customer complaints
Take care of VIP players
Work closely with the Head of Italy

Requirements:

Minimum 1 years’ experience in a similar customer service role
German native-like language skills
You are a strong team player, who enjoys a collaborative environment
You are self-driven, flexible, and eager to exceed expectations

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