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German speaking Customer Support Agent

Torro Tec Limited Full-Time  Anywhere 22 Aug 2020

Job Description

Our Story

Founded in 2015 Tiptorro has come a long way from its beginnings and Tiptorro Gaming Experience is now known for its unbeatable player experience. We forged our gaming experience with our passion for football and online gaming.

 

We’re dedicated to giving you the very best of online gaming with a focus on amazing odds, customer service and uniqueness.

Innovation and Inspiration starts with Tiptorro!

 

 

Job Description

Are you looking to join a fast-growing company that is changing the gaming market?

Do you have a passion for new technology and customer service?

If this sounds like you, then we have your next challenge/opportunity waiting just for you!

 

Key Responsibilities

 

  • Handling customer queries through live chat and email
  • Assisting customers, yourself, or making the decision to forward issues to relevant departments as and when needed
  • Working with sophisticated software systems for tracking of any issues dealt with
  • Assisting customers encountering issues with processing deposits and withdrawals
  • Assisting customers with matters relating to verification of their ID credentials and payment details for verification of payment methods.

 

Requirements

 

  • Excellent command of German, both written and spoken (native / C2 level)
  • Fluent in English, written and spoken (official language at the office)
  • Customer service minded with a positive attitude
  • Solution focused
  • Team player
  • Previous experience of working in an online customer facing environment
  • Digitally adept – independent user of computers, mobile phones & the internet

Previous experience of working within igaming could be an asset!

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