Job Description

As a German Customer and Sales Officer, you will be responsible for providing exceptional customer service to the company’s clients in Germany and building strong relationships with them. You will also be responsible for identifying sales opportunities by understanding the customer’s needs and providing accurate information about the company’s products and services. Additionally, you will be responsible for processing transactions and outgoing payments accurately within the company’s I.T. systems and adhering to all company policies and procedures, regulatory guidelines, and industry service standards.

Responsibilities:

• Provide superior professional customer service while dealing with all enquiries regarding the company’s products and services.
• Ensure that client accounts are opened according to the client’s product and service guidelines.
• Build a rapport with the customers while addressing any issues relating to the use of internet banking, onboarding, and mobile application.
• Maintain a high level of knowledge when it comes to the company’s products and services to provide customers with accurate information.
• Identify selling opportunities after analyzing the customer’s needs.
• Address cancellation and temporary/permanent blocking of cards, as per customer requests.
• Process transactions and outgoing payments accurately within the company’s I.T. systems.
• Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards, and codes of conduct.
• Keep records as required.
• Issue new cards and renewal processes.
• Assist with gathering data/information for the company (via phone, e-mails, and chat).
• Provide support with invoicing, allocating payments and related duties, in line with the company’s policies.
• Assist with administrative tasks in accordance with the company´s policies, procedures, and instructions.
• Communicate and cooperate closely with country coordinators and other departments.
• Monitor the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records.
• Perform other related ad hoc duties that may be assigned from time to time.

Requirements:

• In possession of a University degree.
• Native or fluent level of German along with a fluent level of English.
• Previous experience in a similar position is an asset.
• Strong communication skills, both verbal and written.
• Computer skills.
• Team player and customer oriented.
• Willingness to learn and expand horizons.

As a German Customer and Sales Officer, you will play a vital role in providing excellent customer service to the company’s clients in Germany. You will have the opportunity to build strong relationships with customers, identify selling opportunities, and process transactions accurately within the company’s I.T. systems. You will be expected to adhere to all company policies and procedures, regulatory guidelines, and industry service standards, while maintaining a high level of knowledge about the company’s products and services. If you possess the required skills and experience and are passionate about providing excellent customer service, we invite you to apply for this exciting opportunity.

Job Categories: Customer Service. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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