Job Description

Our client is seeking a German Customer Service and Sales Officer to join their dynamic team. The ideal candidate will be a native or fluent German speaker, with excellent communication skills in both German and English. The successful candidate will be responsible for providing exceptional customer service to German-speaking customers, promoting products and services, achieving sales targets through outbound calling and email campaigns, and supporting administrative tasks.

Responsibilities:

• Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services
• Ensure that client accounts are opened according to the client’s product and service guidelines
• Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, onboarding, and mobile application
• Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information
• Identify selling opportunities after analyzing the customer’s needs
• Address cancellation and temporary/permanent blocking of cards, as per customer requests
• Process transactions and outgoing payments accurately within the company’s I.T. systems
• Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards, and codes of conduct
• Keeping records as required
• Issuing of new cards and renewal processes
• Assistance with gathering of data/information for the company (via phone, e-mails, and chat)
• Providing support with invoicing, allocating payments and related duties, in line with the company’s policies
• Assistance with administrative tasks in accordance with the company´s policies, procedures, and instructions
• Communication and close cooperation with country co-ordinators and other departments
• Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records
• Other related ad hoc duties that may be assigned from time to time

Requirements:

• University degree in a relevant field
• Native or fluent level of German along with a fluent level of English
• Previous experience in a similar position is an asset
• Strong communication skills, both verbal and written
• Computer skills
• Team player and customer oriented
• Willingness to learn and expand horizons

If you are a customer-focused individual with strong sales skills, please apply for this exciting opportunity. We offer a competitive salary package, a supportive working environment, and opportunities for career growth.

Job Categories: Customer Service. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)