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Duty Manager

HILTON MALTA Full-Time  Malta 23 Nov 2021

Job Description

Hilton Malta is recruiting for a Duty Manager on a full-time basis.  The selected applicant will be responsible for the safety and security of the team, guests and property and to provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering.

 

Duties include:

  • Providing superior customer service well before they arrive to the hotel and even after their departure. 
  • Finding strategic ways of giving each Guest a personalized and memorable service
  • Meeting and greeting arriving guests and bidding them farewell as they leave
  • Reviewing the arrival list daily and assisting in allocating welcome amenities
  • Escorting VIPs to their rooms and check them in before their arrival  
  • Attending promptly to customers’ inquiries and assisting them with their needs
  • Dealing with guest complaints and providing tangible solutions to their issues or concerns
  • Finding proactive ways of enhancing the Guest experience
  • Ensuring the safety and security of all hotel guests, team members and property
  • Representing the Hotel management during their absence
  • Providing support to reception with check in and check out as required

 

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