Job Description

Dutch Speaking Customer Support Agent, Sofia JID:6405

 

Our international client is looking for Dutch Customer care agents to handle all customer needs, in an efficient, professional and approachable manner.

Responsibilities

• Handle all the incoming questions and requests via telephone, e-mail and /or chat
• Providing assistants related to sales matters
• Clarifying invoicing and payments (incl. dropping procedure of customers, payments plan, deferred payments and when to cancel costs
• Advising client of Tariff changes (incl. proposing a product change or a discount)
• Increase client’s satisfaction while building and maintaining good and long-term customer relationships

Requirements

• Secondary school level of qualification
• Previous proven customer service experience
• Dutch or Flemish – Native or Fluent level (oral and written)
• English – working level
• Experience with CRM systems a plus
• MS Office skills
• Willingness to learn
• Customer oriented
• Strong communication skills
• Able to work autonomously
• Not afraid to take decisions
• Team player with good logical and analytical thinking

Benefits:

• Performance Bonus: up to € 250
• Relocation provided: Flights Paid, Hotel 3 Days, Real Estate Agent fees covered, Help finding private apartment.

 

 

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role

How to Apply

Job Categories: Customer Service. Job Types: Full-Time. Job Tags: cs and Dutch. Salaries: 20,000 - 40,000.

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