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Customer Support

SpotOn Connections Full-Time  Malta 10 Jun 2022

Job Description

Our client is looking for Customer Support to join their growing Team in Malta.
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services anddevices. This project is a support line for one of these services – the best-loved video streaming website in the world.

RESPONSIBILITIES
You will be answering to the customers queries via phone, e-mail or chat, identifying the client’s problem;
troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible
bugs, so that our client’s engineering team to address them as a bunch
Provide general and technical support to customers who use any of our client’s paid products
Escalate complex problems according to defined procedures

 

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