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Call Centre Agents

eCabs Part-Time  San Ġiljan, Malta 9 May 2013

Job Description

Call Centre Agents job vacancy

Job Summary: This position calls for smart, well organised, self-motivated individuals with strong communication skills. The successful candidates will be responsible for their contribution to the overall operational performance of the contact centre. Fluent in Maltese, English and at least one additional language

Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Refer unresolved customer grievances to designated personnel for further investigation
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Qualifications & Assets:

  • Ability to work both individually and in a team environment
  • Ability to multi-task
  • Ability to adapt in a dynamic and constantly changing environment
  • Ability to align personal performance with the contact centre’s objectives
  • Excellent communication skills, both written and verbal
  • Excellent computer skills (experience with Word, Excel and Outlook)
  • Methodical approach with an ability to work under pressure
  • Must have a ‘can do’ attitude
  • Problem-solving and trouble-shooting skills
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