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VIP ACCOUNT MANAGER- NORWAY

Betting Connections Full-Time  Tas-Sliema, Malta 14 Jun 2018

Job Description


VIP MANAGER (NORWEGIAN SPEAKING)

Responsibilities:

·       The VIP Manager’s main objective is to increase loyalty and activity from our top-tier players by applying cohort analysis on player segments to improve CRM.
·       Increase our top players’ activity, satisfaction and loyalty to our brand measuring KPIs such as churn, deposited amounts, game play and net gaming revenues.
·       Benchmark offering and targeted promos against competitors.
·       Be involved in delivering high level of overall service to our customers, improve our players’ satisfac-tion with our site
·       Define a VIP player strategy
·       Monthly follow up and reports
·       Increase activity and proactivity of customers
·       Plan, execute and follow up on promotions
·       Analyze and improve KPIs:
·       Follow up on bonuses and promotions and report back based on obtained results
·       Follow up on KPIs inclusing deposited amounts, turnover, retention, reactivation, churn, customer loyalty and overall satisfaction

Requirements

2-3 years experience withina  similar role within online Gaming
Fluent Norwegian and English language skills
Hands-on, proactive and self-driven

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