This job listing has expired and may no longer be relevant!


Betting Connections Full-Time  Tas-Sliema, Malta 17 Sep 2018

Job Description


Position: VIP Account Manager

The VIP Account Manager’s priority and aim is to create and maintain loyalty with the most important customers. Identification and segmentation will be made referring to reports and monitoring customer activity.

Retention will be made by supporting the VIP customers via email, live chat, and phone and by proactively promoting ongoing and upcoming campaigns across all products (Casino, Poker, Sport and Bingo) and events.

As user experience is of essence, the VIP Account Manager will ensure that good communication with the Support and Risk/Payments departments, regarding VIP customer accounts is held.


  • Promote marketing campaigns towards VIP customers.
  • Ensure each VIP account is rewarded, and that each VIP customer is enjoying a tailored experience with personal loyalty rewards.
  • Proactively develop high-value customers and potential VIPs into long-term VIP customers.
  • Be the face to face personality of the brands for the VIP customers.
  • Promote, develop and execute VIP events and meet customers face to face.
  • Actively retain customers via phone interaction.
  • Reactivate dormant accounts.
  • Handle VIP customer support through offered communication channels and handle/report all feedback.
  • Follow up on specific customer support cases relating to VIP customers (such as KYC verification).
  • Player profiling.
  • Ad hoc duties.
  • When required assist with UK/International VIP responsibilities.
If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

Revise Your C.V

Before applying, are you sure you don't want to revise your C.V and Cover Letter or get a new C.V. template? A professional C.V. and Cover letter can increase your chances in securing a job interview.

Read More
use coupon: mjsumo and get €5 off! service offered via

Work From Home

While waiting for a job offer why not check out

With Spotlancer you can offer your digital services online. Content writing, graphic design, web design are amongst the services you can offer and earn money working remotly.

Join NOW

Learn New Skills

Browse our online course section with over 20+ topics to choose from


Professional and Creative Resume Templates
98 total views, 1 today Print Job