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Technical Support & Onboarding

Boston Link Full-Time  Anywhere 10 May 2019

Job Description

The Role

An innovative and fast-growing online payment provider, centrally located in Malta, is looking for a Technical Support & Onboarding.

Your responsibilities will include:

  • Support merchants and customers during the technical onboarding process;
  • Accompany customers during the implementation of APIs and payment-related processes;
  • Helping the customer during the integration of plugins;
  • Support merchants in reporting demands;
  • Taking care for questions related to billing statements or particular transactions;
  • Being face to the customer and partner for general questions and guidance.

The Candidate

  • Technical understanding of web- JavaScript, HTML, CSS and PHP knowledge is essential in order to allow for detailed conversations with merchant’s technical teams
  • Experience within a Customer Support/ Helpdesk/ On-boarding/ Account Management role
  • Excellent written and communication skills – Proactive with a can-do attitude
  • Experience dealing with clients on a B2B basis is desirable
  • Ability to multitask and prioritise workload – High level of attention to detail
  • The passion and enthusiasm to engage clients and support the company
  • A basic understanding of technical or web terms is desirable but not essential
  • Self-motivated and willing to go the extra mile

The Company

A financial service provider offering the best practice services in payment methods for the online and the offline business.

The Benefits

  • Attractive remuneration package
  • Potential growth
  • Friendly and rewarding atmosphere
  • Nice office centrally located in Malta
  • Office hours

Looking for a new challenge? Matching the requirement for the role? If that’s a YES, apply today and send your CV to kimberley.deryckere@boston-link.com

Looking for a new challenge? Matching the requirement for the role? If that's a YES, apply today and send your CV to kimberley.deryckere@boston-link.com

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