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Technical Account Manager

Betting Connections Full-Time  Tas-Sliema, Malta 15 May 2018

Job Description


Technical Account Manager
Malta

Responsibilities 

  • Experience in integrations experience or having a strong technical knowledge
  • Responsible to manage integrations with Casino operator customers
  • Responsible to form part and have proactive input in commercial activities with customers on a regular basis
  • Towards the customers operate as the lead point of contact for any and all commercial and marketing related matters.
  • Build and maintain strong, long-lasting customer relationships on several levels in the customer’s organisation
  • Proactively work with the customers to ensure maximised exposure for each company game and consequently increase the revenue for operator and for company.
  • Together with the CEO, set a strategic marketing, sales and account management plan + process with clear activities and milestones.
  • Set a strategic development plan for each key customer.
  • Frequently conduct customer face-to-face visits (to be defined with each operator category) with key customers. In regular contact with customers using company products.
  • Attend and represent company at industry events, conferences and exhibitions.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholder.
  • Assist with high severity requests or issue escalations as needed.
  • (Re)Negotiate deals (legally and commercially) with new and existing operators, maximising the benefit for the company but also the commercial opportunity of the deal and the opportunity.
  • Forecast and track KPI metrics
  • Identify opportunities and areas for growth for the company

 

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