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Team Leader

PatrickFalzon2018 Full-Time  Birkirkara, Malta 6 Aug 2018

Job Description


A client of ours is seeking to recruit a Team Leader to foresee the holistic and comprehensive management, support, instruction and overall responsibility of all the Servicing Team. So, if you excel in leadership skills and have ability to manage the stress, we want to hear from you.

What is excepted of you?

  • Act as a reference point to the team and other members within the Servicing Department by providing technical and moral support
  • Handle daily technicians and clients’ related matters and other issues which may arise by conducting regular checks on locations while technician is on site for quality assurance purposes
  • Ensure that the office team is inputting all necessary data and updating the system in an efficient and in a timely manner
  • Will be responsible for the on-call timetable and programming of emergency number schedule
  • List any specific customer requirements aiming to provide a professional and customised service to clients
  • Motivate, drive and push technicians to promote up-sell and cross sell other systems and products to existing clients when conducting jobs
  • Promote and negotiate maintenance agreements to enhance customer value by establishing long-term relationships
  • Handle customers’ complaints, issues and negative feedback always with the attempt to resolve problematic situations in the best way possible
  • Foresee administrative duties such as vacation leave, sick leave, feedback – giving and receiving, monitor KPIs, customers testimonials, motivational reward schemes, team dynamics, team management by conducting excellent time management and prioritization
  • Drive and motivate technicians to seal cash on sale for all jobs whilst follow-up on those technicians who fail to collect cash payments
  • Improve work flow procedures where necessary by improved human resource management, use collaboration tools efficiently and with better communication flows
  • Monitor the operational workflow of the workshop, to motivate and adopt new procedures and make sure that service level targets are reached
  • Monitor and adopt quality assurance measures related to repairs (callouts) and maintenance (PPM’s) by reviewing maintenance checklists according to Company standards operating procedures (SOP)
  • Develop client relationships at both senior and technical level by maintaining an excellent communication flow
  • Identify the team’s training requirements through thorough analysis of job delivery and quality and keep track of the teams’ progress
  • Motivates, lead and monitor performance by making sure that team members are in line with the established standards of performance

What are you excepted to bring?

  • Planning, organisation and time management skills
  • Stress shouldn’t be a factor to prevent him/her from taking the right decisions
  • Ability to follow directions and Company strategy
  • Strong sense of leadership and learning orientation
  • Ability to define goals together with his team and assign the responsibility to team members in a clear manner
  • Excellent interpersonal and presentation skills for both one-to-one and in groups
  • Project management skills including flexibility and prioritisation of tasks

What’s in it for you?

  • A fantastic and challenging opportunity
  • An attractive remuneration packages
  • Dynamic working environment
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