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Swedish Speaking Customer Support Agent

Betting Connections Full-Time  Tas-Sliema, Malta 10 Sep 2018

Job Description


Job description:

  • Providing assistance to internal and external customer via email and chat.
  • Escalate all sorts of technical problems reported by the customers.
  • Support other department in carrying our various marketing activities, loyalty programmes, and translations, etc.
  • Ability to work shifts depending on business needs and opening hours (between 8am and 2am).

Essential duties:

  • Providing first line support
  • Providing product support
  • Feedback of customer queries to operational department
  • Website content in Swedish language / copywriting

Requirements:

  • Minimum A level or higher standard of education
  • Good computer skills
  • Excellent level of proficiency in Swedish language
  • Relevant experience in dealing with customers, ideally within online environment
  • Ability to understand various customer demographics from Swedish regions.
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