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Spanish Customer Service Agent

Betting Connections Full-Time  Tas-Sliema, Malta 14 Jun 2018

Job Description


Customer Service Agent – Spanish

Key Responsibilities

  • Respond promptly and effectively to incoming customer enquiries through various channels including: live chat, phone, email and Social Media.
  • Proactively engage with customers on the website through outbound calling and/or live chat when required.
  • Build & develop customer relationships
  • Ensure that more complex customer issues are followed up and resolved in a timely manner.
  • Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments.
  • Contribute to the on-going development and improvement of the Company’s customer experience.
  • Support implementation of new products, process and policies.
  • Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets.
  • Achieve a high level of first time resolution for all customer contacts.
  • Respond and action requests from the Management team.

Skills & Experience

  • Fluent Spanish & English – both written and oral
  • High level of customer service skills.
  • Excellent typing skills & experience of using Microsoft Word, Excel, internet and mobile applications
  • A proven team player with a ‘can do’ attitude.
  • Flexible approach to working in a dynamic and often hectic environment
  • An interest in Sports, iGaming and/or betting would be advantageous but is not essential.

Other relevant information

  • Will be required to work evenings and weekends, and in-line with the sporting calendar.
  • Training will be provided to ensure that you hit the ground running.
  • May be required to work night shifts depending on business needs.
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