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Slovak-Speaking Customer Support Agent

Boston Link Full-Time  San Ġiljan, Malta 6 Dec 2018

Job Description


Our Client believes in promoting from within the ranks, which is why they are always
looking for smart, talented people to bolster their company as they grow. As they have once again transferred and promoted internally, a position has become available for a Slovak-speaking Customer Support Agent. The ideal candidate is computer literate (Word, Excel), has an excellent level of English along with being native in Slovak and is already based in Malta.  Therefore, the service of a customer support agent is required to assist our players through live chat, email and telephone.

If multiple Education and Language Profiles are defined, please note that you must fit at
least one of them, but not necessarily all.

  • Guide customers on steps to be taken. Follow-up actions and propose way to
    progress;
  • Advise and inform customers about products, sell products;
  • Advise internet users on online products or services by telephone (use,
    browsing…);
  • Assist in analysing technical malfunction of use of site or services by internet
    users;
  • Analyse customer’s needs. Determine objectives and framework of intervention.

Requirements:

  • Have excellent written and verbal communication skills in English + Slovak
  • Be able to work under pressure;
  • Know the basic of arithmetic functions;
  • Know basic computer skills;
  • Be customer oriented with an ability to take action (problem solver and decision
    maker);
  • Have good time management;
  • Be adaptable, flexible;
  • Be a team player with a great personality;
  • Have a strong work ethic,
  • Be based in Malta.

Benefits

  • Great salary
  • Bonus structure
  • Interesting employee rewards scheme
  • Team events
  • Centrally located offices in Malta

If interested, please send your CV to Kimberley.Deryckere@boston-link.com!

 

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