This job listing has expired and may no longer be relevant!

Service Desk Analyst

Ceek recruitment solutions Full-Time  Birkirkara, Malta 13 Apr 2018

Job Description


Our client is looking for an experienced Service Desk Analyst to maintain and support the Company’s IT infrastructure and to deliver first-level user support to users of various offices around the world, including the local offices in Malta

What is expected of you?

  • Support for the management of the IT infrastructure in remote offices
  • Creation and maintenance of relevant documentation
  • Support of infrastructure resources (servers), and also the office LAN in Malta
  • Delivery of superior customer service
  • Engaging services and support from service providers
  • Definition of operational measures, guidelines and best practices for the offices managed both local and remote

What are you expected to bring?

  • An advanced diploma or equivalent in ICT or other related discipline.
  • Experience in the configuration of IT infrastructures, including but not limited to Microsoft Windows 8.1 and 10, LAN, WLAN, Mac (and MacOS), printing, PC and other desktop technologies.
  • Experience in dealing with first line user support in a customer professional manner
  • Ability to recognise and respond to diverse thinking styles, learning styles, cultural qualities and a global mind-set
  • Familiarity with Linux systems
  • Awareness of ITIL or other IT service management best practice industry certification
  • Experience in dealing with first-level user support
  • Fluent in English
  • Good people skills, given the strong relation to the user community
  • Planning and Organizing
  • Judgement and Decision Making
  • Ability to deal with non-technical users both in person and by phone or other way of communication
  • Relationship Building
  • Have an eye for detail
  • Policy Compliance
  • Political awareness

What’s in it for you?

  • The opportunity of working with a dynamic International company
  • A pleasant working environment
  • A challenging position
If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

Revise Your C.V

Before applying, are you sure you don't want to revise your C.V and Cover Letter or get a new C.V. template? A professional C.V. and Cover letter can increase your chances in securing a job interview.

Read More
use coupon: mjsumo and get €5 off! service offered via sumoresumes.com


Work From Home

While waiting for a job offer why not check out Spotlancer.com

With Spotlancer you can offer your digital services online. Content writing, graphic design, web design are amongst the services you can offer and earn money working remotly.

Join NOW


Learn New Skills

Browse our online course section with over 20+ topics to choose from

READ MORE


Professional and Creative Resume Templates
109 total views, 1 today Print Job