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Service Desk Analyst

Ceek recruitment solutions Full-Time  Birkirkara, Malta 13 Apr 2018

Job Description

Our client is looking for an experienced Service Desk Analyst to maintain and support the Company’s IT infrastructure and to deliver first-level user support to users of various offices around the world, including the local offices in Malta

What is expected of you?

  • Support for the management of the IT infrastructure in remote offices
  • Creation and maintenance of relevant documentation
  • Support of infrastructure resources (servers), and also the office LAN in Malta
  • Delivery of superior customer service
  • Engaging services and support from service providers
  • Definition of operational measures, guidelines and best practices for the offices managed both local and remote

What are you expected to bring?

  • An advanced diploma or equivalent in ICT or other related discipline.
  • Experience in the configuration of IT infrastructures, including but not limited to Microsoft Windows 8.1 and 10, LAN, WLAN, Mac (and MacOS), printing, PC and other desktop technologies.
  • Experience in dealing with first line user support in a customer professional manner
  • Ability to recognise and respond to diverse thinking styles, learning styles, cultural qualities and a global mind-set
  • Familiarity with Linux systems
  • Awareness of ITIL or other IT service management best practice industry certification
  • Experience in dealing with first-level user support
  • Fluent in English
  • Good people skills, given the strong relation to the user community
  • Planning and Organizing
  • Judgement and Decision Making
  • Ability to deal with non-technical users both in person and by phone or other way of communication
  • Relationship Building
  • Have an eye for detail
  • Policy Compliance
  • Political awareness

What’s in it for you?

  • The opportunity of working with a dynamic International company
  • A pleasant working environment
  • A challenging position
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