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Senior German Customer Service Agent

Boston Link Full-Time  Anywhere 16 May 2018

Job Description


Due to increased growth our client, an igaming company, is looking for a highly motivated and energetic Senior Customer Support Agent. The ideal candidate will be fluent in German, an enthusiastic team player with a natural obsession for customer service, who will compliment their dedicated team of Customer Support Executives.

If you are a real “people person” with a flexible approach and a can-do attitude, please apply today and start a new career with a company that really values its employees!

Key Responsibilities:

  • Providing first line support to customers via email, phone and live chat in a professional and responsible manner;
  • Ensuring the highest level of support is delivered to customers per agreed standards;
  • Aiming to resolve all issues at first point of contact;
  • Liaising with other departments;
  • Contribute to the development of the company;
  • Undertake any other administrative duties that will directly improve customer experience and add further value to the team and the company;
  • Work in a team, support team members and contribute to a good atmosphere on the job.

The candidate:

  • Native fluency in German and strong command of English;
  • Sports betting experience is a must;
  • Knowledge of fraud and payments would be considered an asset;
  • A team player with a flexible approach to collaborate with colleagues;
  • Ability to work well under pressure and maintain a positive attitude;
  • Ability to take direction and feedback constructively;
  • Trustworthy and able to maintain focus even when under minimum supervision;
  • Previous experience in a Customer Service environment would be considered an asset.

The company:

A well-established multi brand services company which offer support across several corporate functions. They support an expansive online casino portfolio and are very staff orientated. This is a great company to further your gaming career.

The benefits:

  • Get to work in a dynamic and welcoming environment;
  • Progression within the company;
  • Very competitive salary

If you wish to apply please send your CV to kimberley.deryckere@boston-link.com

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

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