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Senior Fraud Analyst

BettingConnections Full-Time  Anywhere 8 Oct 2018

Job Description


Responsibilities:

  • Monitor transactions and activity across all channels to assess the risk of fraud and bonus abuse and act when fraud is discovered to prevent further losses
  • Undertake in-depth transactional and behavioural reviews to form a full customer risk assessment
  • Apply procedures to identify suspect behaviour and continually improve these procedures to reduce the risk of fraud
  • Provide feedback on potential processes and procedure improvements
  • Communicate and work with other departments to ensure that customer activity, while monitored adequately for fraud, is not adversely affected
  • Utilize 3rd party services to improve fraud detection rates
  • Reply to bank requests for information to maximize the number of charge-backs which can be successfully reversed
  • Report on fraud statistics and share fraud trends to improve team knowledge and detection rates
  • Complete team and individual project work to improve processes and product effectiveness
  • Work closely with internal stakeholders such as Responsible Gaming, Customer Support, & Payments to ensure that while fraud risks are managed effectively, there is minimal friction to our customers

Requirements:

  • SQL knowledge is a Must
  • At least 1-2 years’ experience as monitoring analyst (customers behavior, failures, etc.)
  • At least 1 year’s experience in a fraud based role (iGaming experience a plus)
  • English at mother tongue level– written and spoken
  • Good understanding of key legislation, regulatory bodies and best practice deployed within the fraud specialism.
  • Team player with a positive attitude.
  • Highly developed communication skills and an ability to build and maintain working relationships with the wider business.
  • High level of attention to detail, confidentiality and integrity.
  • The ability to process and interpret vast amounts of financial data to aid decision making.
  • Excellent analytical skills and attention to details
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