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Senior Customer Support Representative

Betting Connections Full-Time  Anywhere 10 Jul 2018

Job Description


Senior Customer Support Representative – to work Remote! 
Our client is a top iGaming company looking for experience iGaming Customer Service professionals looking to work remote.

Role responsibilities: 

  • Answering customer’s enquiries via email and live chat
  • Providing customer support on all aspect of the player experience
  • Verifying customer accounts and processing payments
  • Crediting Bonuses and Free Spins to Players
  • Assisting in fraud and risk management
  • Taking care of VIP players

Qualifications:

  • Previous Customer Service Experience
  • iGaming Experience in online casino – is a must!
  • Excellent communication skills
  • Previous VIP Experience is a big plus
  • Impeccable English – written and spoken
  • Superb problem solving skills
  • Ability to work independent and as a part of a team
  • Be able to handle stress
  • Previous experience with Bitcoin is a major plus
  • Outgoing personality with excellent communication skills

 

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