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Senior Customer Support Agent

E-Play24 Full-Time  Tas-Sliema, Malta 3 Aug 2018

Job Description


Position:  Senior Customer Support Agent

Due to increased growth, E-Play24.it is looking for a highly motivated Senior Customer Support Agent. The ideal candidate will be fluent in Italian and English, an enthusiastic team player with an obsession for delivering great service.

If you are a social character, like to multi-task and learn, with a flexible approach and a can-do attitude, please apply today and start a new career with a company that really values its employees!

Key Responsibilities:

  • Providing first line support to customers via email, phone and live chat in a professional and responsible manner;
  • Ensuring the highest level of support is delivered to customers per agreed standards;
  • Aiming to resolve all issues at first point of contact;
  • Co-working with other departments;
  • Contribute to the development of the company;
  • Undertake any other administrative duties that will directly improve customer experience and add further value to the team and the company;
  • Manage and work in a team, support team members and contribute to a good atmosphere on the job.

Qualifications / Experience

  • Native fluency in Italian and strong command of English;
  • Sports betting and landbased experience is a must;
  • Knowledge of fraud and payments would be considered an asset;
  • A team player with a flexible approach to collaborate with colleagues;
  • Ability to work well under pressure and maintain a positive attitude;
  • Ability to take direction and feedback constructively;
  • Team Leader at heart, you are not afraid to Manage a Team
  • Trustworthy and able to maintain focus even when under minimum supervision;

Previous experience in a Customer Service environment would be considered an asset.

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

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