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Russian Speaking Customer Service Agent

Tipbet Full-Time  Il-Gżira, Malta 10 Jul 2018

Job Description


Job Description

Tipbet are looking to add a Russian Speaking Customer Service Agent to their Customer Service team to provide a first-class customer experience. The job will include answering customers’ queries quickly and effectively, whilst helping to ensure customer retention and making our website the place to bet.

Key Responsibilities

  • Answer questions from customers effectively
  • Equally comfortable on live chat and email, plus calls if needed
  • Helping customers to understand our website and encourage return visitations
  • Working with colleagues to streamline strategies for different languages and markets
  • Inform customers of relevant bonuses/promotions that may be of interest
  • Learning about and remembering the restricted countries for our players
  • Working closely with Risk & Fraud department to identify any issues

Required Skills

  • Flexible approach to shift work
  • Solid understanding of the iGaming landscape
  • Previous experience in a customer-facing role
  • Fully-computer proficient
  • Excellent Russian language skills with good grammar
  • Good understanding of English or another language would be a major advantage

Our Benefits

  • Working and living in the sunny island of Malta
  • Dynamic and Fun events
  • A competitive salary
  • Health Insurance
  • Fresh fruits
  • Office in central location
  • Assistance in finding accommodation
  • Office in central location
  • Assistance in finding accommodation

 

Company Description

About Us

Tipbet Ltd. is a Maltese company with headquarters in Gzira, Malta, and numerous offices all over Europe. Since establishment, we have dedicated our passion to deliver the most advanced sports betting experience possible. We provide sports betting for thousands of national and international events in over a dozen sports. With innovative and sophisticated software and hardware, we offer cutting-edge online and land-based solutions for customers and clients. By maintaining a high service level and an excellent market competence, we are constantly striving for excellence.

Behind Tipbet is a development and service team full of talent, professionalism and vision. As a Tipbet staff member, you will find a comfortable and stable working environment and be part of a highly qualified team, whilst learning more about new technologies.

Advance your career with Tipbet and grasp the opportunities that arise. We promote talented employees, encourage and enable creativity, and ensure opportunities to progress.

At Tipbet, we work with passion to deliver a unique user experience in sports betting all over the world. If you are also passionate about what you do, apply now and join our team!

Tipbet abides the law of equal employment opportunity, giving all qualified applicants the same consideration for employment without regard to race, color, religion, sex, national origin, disability, age, pregnancy, sexual orientation, gender identity, genetics, creed, citizenship, protected veteran or marital status.

Please note that the described position is not an entry level position.
Candidates must be legally eligible to work in countries of the European Union.

If you have to move to Malta for this role, we will help you to do so in a fast and uncomplicated manner.

Contact us

Responsible: HR MANAGER
Phone: +356 27791502
Office Address: Level 0
109, Sir William Reid Street,
Gzira, GZR1033 Malta

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

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