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Risk & Payments Analyst

iGaming Elite Full-Time  Tas-Sliema, Malta 20 Nov 2018

Job Description

Risk & Payments Analyst

The Risk & Payments Analyst’s role is to protect corporate assets by identifying fraudulent behavior conducted by existing or new application players that attempt to defraud by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborated cheating/collusion activities. Your work day will compose mostly of checking game play, withdrawal requests and verifying due diligence on customers. You will be involved in collating background information and analyse data to develop and deliver quality risk analysis on customer behavior. You will also have a strong will and desire to be customer focused and engage in providing an excellent customer journey to all players by dealing with complaints and payment escalations.


  • Investigate flagged or alerted end user accounts generated by the current Risk framework
  • Monitor and review financial and player activity with the aim of minimizing the financial risk to the business
  • Review and approve KYC documents sent in by Players and perform EDD when appropriate
  • Evaluate fraud risk and take appropriate action by using experience and judgement on potentially fraudulent activity
  • Block and unblock end user accounts in accordance with procedures and guidelines
  • Liaise with 3rd party Payment/fraud providers for enhanced investigations or resolutions linked to Player issues
  • Create and manage case files, SARs as well as Risk Management reports
  • Analyse, prepare and handle chargeback disputes
  • Compile and handle daily reports & account reviews, under the supervision of the Payments and Risk Team Leader
  • Participate in improving internal procedures and processes linked to Risk, Fraud, Payments and IDV
  • Analyse and process payments accurately and in a timely manner via different payment methods offered
  • Investigate and resolve issues related to money transfers, including reconciliation of transactions, missing deposits and missing withdrawals
  • Assist Customer Support with escalated queries related to Fraud and Payments
  • Offer input into new processes, products and tools as well as assist with the implementation of such to ensure team operational readiness


Who are you?

  • You have a positive can-do attitude and a flexible approach
  • You enjoy learning and have a genuine interest in iGaming and slot machine games
  • An excellent team player, able to empathise and engage with people but can also work on own initiative
  • You have a genuine interest in supporting people and finding creative solutions
  • You have a good understanding of related legislation and regulations in fraud and risk mitigation
  • You are an agile thinker and have a knack for numbers and data
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