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RESOURCE DEVELOPMENT MANAGER

Betting Connections Full-Time  Tas-Sliema, Malta 13 Jun 2018

Job Description


RESOURCE DEVELOPMENT MANAGER

About the role

This position is to join a regulated online gaming company to pays great attention to player safety and sustainability. You will join a team responsible to monitor, detect and action any suspicious behavior that may occur in the Group Platform (responsible gambling, fraud, anti-money laundering, integrity of operations etc).

The Resource Development Manager (RDM) will play a key role in up-skilling and developing all operational staff within Player Safety itself, but also other teams in  Operations such as Customer Service and Payment Solutions.

The RDM is responsible for the delivery and implementation of PS induction, training strategy and program, quality checks mechanism, ownership of the department knowledge base as well as being a point of reference for all operational staff.

What will you be doing?

  • Suggest tool and process improvements to management in order to produce a state-of-the-art working practice and environment
  • Help instil a positive mindset in all analysts and ensure that the decision making is in-line with the department strategy
  • Work as a member/leader of special or on-going projects that are important to process improvement, and ensure operational efficiency within all teams
  • Influence and develop leaders to promote a performance culture through effective utilization of tools such as on-the-job mentoring, Quality Checks and Personalized

Objectives

  • Provide support and guidance on strategic changes
  • Build leadership capability through coaching, advice and learning events in collaboration with T&D
  • Diagnose development needs and execute a comprehensive development strategy inclusive of individualized learning, classroom learning, and other learning methods
  • Execute field-based research, including in-classroom or on-the-job observation, focus groups and interviews, and conduct needs assessments
  • Provide Player Safety induction and follow-up training to new Player Safety Analysts and Customer Service Agents on a monthly basis
  • Work closely with Operations, namely Training & Development Managers from other departments, to produce a careers path and represent Player Safety in the process
  • Source and periodically post articles on the company intranet, plan department events, and proactively brainstorm new ideas to foster team building and enhance employee morale

REQUIREMENTS

  • A total of 5 years working experience in a Risk & Fraud department including a minimum of 2 years in a proven leading / managerial position
  • Excellent Powerpoint and presentation skills
  • Excellent written and verbal communication skills
  • Excellent team player
  • Outgoing personality
  • Good organizational skills
  • Self-starter/self-motivated
  • Well-developed leadership skills
  • Business management skills: understands strategy, business functions, can manage conflict
  • Good problem-solving skills
  • Good listener, empathetic, people-focused
  • Can work well under pressure
  • Open to giving and receiving constructive feedback
  • Leads by example
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