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Production Support Manager

VacancyCentre Full-Time  Anywhere 9 Aug 2018

Job Description


Due to continuous business wins, our client is looking for a Production Support Manager to serve as the primary point of contact with the responsibility for driving root cause identification of incidents and minimize service interruptions.


Our client is a market leader in the management and administration of risk transfer structures and investments together with savings products. They are the largest global independent insurance manager, providing a spectrum services for the life-cycle of insurance companies and risk transfer structures. This company is also a leading turnkey administrator of life, pension and investment products.


  • Governance and ownership of problem management and incident management for documentation, reporting and closing out within SLA timeframes
  • Develop and perform analysis of trending reports and metrics to proactively prevent outages and deliver solutions
  • Co-ordinate and drive planning, design, testing and maintenance of IT recovery plans for both sites, ensuring plans are understood by IT and business staff
  • Work with the data privacy team to coordinate data privacy related projects across the group, ensuring responsible parties in operations, IT and compliance properly document procedures, undertake related activities and close out action items


  • Bachelors degree in Computer Science or equivalent
  • Experience managing operational metrics (MTTR etc.)
  • Working knowledge of JIRA
  • Ability to lead discussions and troubleshoot various technology disciplines including networking, security, storage, backup, monitoring, OS, clustering, virtualization etc.
  • Experience defining and monitoring Service Level Objectives for applications and processes.
  • Prior experience leading or supporting the DR/BCP process and documenting/updating business impact ideas


An attractive salary commensurate with skills set and experience, plus other benefits.


Applications from non-EU citizens will not be acknowledged/accepted.

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