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PAYMENTS & OPERATIONS SPECIALIST

Betting Connections Full-Time  Tas-Sliema, Malta 15 May 2018

Job Description


PAYMENTS & OPERATIONS SPECIALIST
We are a young and dynamic company currently looking for a Payment & Operations Specialist to reinforce our team. This versatile role reports into the Director of Payments and covers a wide range of areas and responsibilities, making it suitable for experienced candidates who want to further grow and mature as a payments expert.

  • Responsible for the performance & maintenance of our various payment providers and risk solutions.
  • Monitor and positively influence company KPIs such as payments acceptance rates, cost optimising, transaction handling times, fraud levels, etc.
  • Be a point of contact and escalation for operational queries and incidents, working closely with our experienced support team and our finance team as main stakeholders.
  • Coordinate with our various third party platforms to ensure a smooth functioning and maintenance of our payments infrastructure.
  • Ensure that the company adheres to all compliance policies by reviewing, executing, amending and updating existing processes and procedures.
  • Coordinate and analyse various payments reports to identify areas of improvement or highlight relevant trends and patterns.
  • Responsible for product management: coordinate the release of new providers, features and functionalities. Be involved in setting requirements, performing QA and live testing, as well as documenting and maintaining our knowledge base.
  • Actively participate and support the Director in provider relationship management

Skills & expertise

  • Minimum experience of 2 years in online payments
  • Online gaming knowledge, especially online casino, is recommended.
  • Outstanding communication skills; verbally and written. Multiple languages are seen as an asset, where Swedish is considered an extra plus, given the core markets.
  • Eye for details & accuracy.
  • Flexibility to work non-office hours  when required.
  • Maturity, ownership & responsibility; combined with a hands-on approach in true team spirits.
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