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Overdue Payments Administrator

SpotOn Connections Full-Time  Tas-Sliema, Malta 10 Jul 2018

Job Description

The aim of the ODP (Overdue Payments) team is to assist consultants as well as clients with their overdue policies and prevent as much as possible claw-backs from being generated. Liaising between the client, consultant and institution is carried out to clarify the reason why the arrears were generated and provide the solutions on how these can be cleared.


  • Extracting information and generating monthly Overdue Reports of all the institutions.
  • Generate Credit Card Rejection and Expiry Report in order to prevent policies from going into arrears
  • Forward all relevant reports to consultants which would allow communication with client to be established informing them of any arrears that may arise
  • Assisting consultants with general policy queries regarding payment histories, changes to the policy as well as the policy’s status.
  • Updating database accordingly on feedback obtained from consultants and clients as to how arrears will be cleared by client
  • Dealing with the generic day-to-day administration duties via telephone as well as email
  • Liaising with the Commissions department in providing claw-back reasons prior to wastage reports being produced.
  • Establish communication with clients whilst reviewing previous wastage reports in order to try and obtain potential re-instatements
  • Constantly contacting clients making them aware of overdue premiums as well as assisting them in payment methods
  • Liaising with the Legal Department should any complaints regarding payment issues and policies arise, providing assistance if investigating in the matter is necessary
  • Ensuring the system records are always up to date and carry out changes required
  • Handle any transfer requests that may crop up whilst dealing with its relevant administrative duties and liaison with respective department
  • Diligently checking for policies still within the Initial Period first in order to establish a more prioritised workload
  • Chasing clients, consultants and institutions who fail to reply within the expected time frame
  • Distribution of CC (Credit Card) rejection notices to consultants and administrators for the relevant regions.
  • The extraction and distribution of CC (Credit Card) expiry information to relevant consultants and/or coordinators.
  • Greeting any foreign consultants and/or institution representatives that may visit the local premises as and when required whilst giving an overview on the operations of the department.
  • Report to the Operations Manager should any significant issues arise.
  • Handle and manage any ad-hoc projects that may crop up as and when requested by the management


  • Excellent communication skills and Command of the English Language
  • Assertive however maintaining the right balance in being selfless, positive and considerate
  • Ability to adapt to new situations and adjust accordingly
  • Organized and diligent
  • Tenacious and dedicated
  • Confident, strong natured in character and preferably extrovert in nature
  • Attention to detail and accurate
  • Works well under pressure and able to multi-task whilst handling phone calls
  • Ability to work alone as well as part of a team
  • Willingness to learn
  • Time management skills
  • Solid command of the Microsoft Office Package

Required/Desirable Qualifications/Experience:

  • A degree level of education is considered to be an asset however not specifically required
  • Previous experience in a telephone based role and/or customer service is a must
  • Preferably ECDL certified
  • Exposure and/or experience in payments and/or finance industry considered an asset
  • Exposure and/or experience within a sales environment is considered an asset


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