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Outbound Agent – Norwegian, Finnish or Danish speaking

Betting Connections Full-Time  Tas-Sliema, Malta 10 Jul 2018

Job Description

Norwegian, Finnish or Danish Outbound Agent

What will you be doing?

  • Contacting customers over the phone and follow-up where required through email/SMS/onsite message
  • Working with the CBM to develop effective outbound campaigns for the market to improve retention and reactivation
  • Bringing back lapsed customers and activating newly registered
  • Creating bonus offers suitable to customer needs
  • Being the first line support to the customers if needed on the call
  • Collecting, analysing and reporting the results on a regular basis
  • Collecting and presenting customers` feedback
  • Providing support to the CRMs and CBMs with their daily tasks
  • Monitoring and presenting local market activities (offers, trends)
  • Being responsible for the Danish market and working close with other teams in order to align the communication

How will you be measured?

  • Successful contacts made/day
  • Calling success rate
  • Number of conversion/reactivation
  • Cost per conversion/reactivation
  • Bonus spend/Gross Win
  • Improving the Net Retention
  • Campaigns P&L

What have you got?

  • Previous experience in online gaming/calling
  • Passion for sports and online gaming
  • Fluency in Danish or Finnish or Norwegian
  • Confidence
  • Friendly approach to customer communication
  • High motivation, discipline and time management
  • Ability to make split-second decisions
  • Interest in tools and technologies


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