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Operations Analyst

ceek Full-Time  Mgarr, Malta 12 Jan 2018

Job Description

Do you wish to be a key member in the implementation of operational processes of a well-established payment provider with offices based in Malta and Toronto? We at ceek are looking for an analytical-minded Operational Analyst to join a skilled team of professionals focused on delivering quality web-based payment solutions. The role will mainly include ensuring correct processing of payments and system configuration.

What is expected of you?

  • Providing operational support and responding to merchant inquiries regarding the product and bank interfaces
  • Working directly with development when bank changes occur to test final results when required Continual review of the system and associated reports
  • Contacting on any alerts triggered
  • Assisting our bank interface development team with any required testing to ensure that the interfaces operate efficiently and according to brand standards
  • Monitoring and completing the processing of payment files, reconciliation of payouts and inform merchants of file errors and provide support for the correction of errors
  • Running daily, weekly and monthly scripts and ensuring correct functioning of transaction processing systems
  • Reconciliation of the system accounts against the bank accounts on a daily basis to ensure all transactions are captured
  • Monitoring and modifying tasks and processes to ensure each critical operation on the system completes its work correctly and according to schedule
  • Providing support to the customer and merchant support teams on information relating to transactions to assist in their support requests
  • Assisting in other related tasks and projects as assigned

What are you expected to bring?

  • University degree in Business or Finance
  • Minimum of 3 years in an operational role in a financial organization
  • Working knowledge of Microsoft Office products (Excel, Word, Outlook)
  • Strong analytic and troubleshooting skills
  • Very strong attention to detail
  • Outstanding communication skills, verbal and written
  • Ability to deal with stressful situations and work well under pressure to meet strict deadlines
  • Desire and capacity to work independently and solve problems with minimal direction
  • High level of time and self -management (adapt quickly to changing priorities)
  • Ability to work on the Maltese specific holidays and a flexible work day

What is in it for you?

  • Attractive remuneration package
  • Flexible working hours
  • Multicultural environment
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