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Online Payments Support Officer

SpotOn Connections Full-Time  Tas-Sliema, Malta 9 Jul 2018

Job Description


Description

  • After gaining a detailed knowledge of the company’s products and services, you will work with our clients to address any enquiries by understanding the requirement, performing research and providing answers or explanations.
  • Resolve any reported technical or financial problems by clarifying the issue; examine and explore available resolutions or implement alternative solutions. Any unresolved issues must be escalated to the relevant business / system owners until a resolution is available.
  • Provide client training on the various company systems, platforms and procedures when required.
  • Perform network and system monitoring to ensure that our processing platform and technology remains stable and operational at all times. Work with the relevant business / system owners if any potential faults or errors are identified.
  • All activities need to be accurately logged and updated within the company CRM system.

Requirements

  • Have a minimum of one year’s experience in similar Banking, Finance or Technology role within a corporate and international environment.
  • Possess excellent written & oral English.
  • Be computer literate – Intermediate Microsoft Excel is a must.
  • Be customer focused, very detail oriented and possess the ability to multitask.
  • Be able to analyse data to identify trends or spot issues.
  • Have good interpersonal skills for building relationships with clients and colleagues at all levels.
  • Take ownership and responsibility for all required duties.
  • Display calmness under pressure and have the ability to react quickly and efficiently.
  • Be flexible and able to work varying hours (shift basis).
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