This job listing has expired and may no longer be relevant!

Office Administrator & Phone Operator

ceek Full-Time  Birkirkara, Malta 4 Aug 2018

Job Description


If you have strong communication and customer skills, we are looking to recruit Office Administrator/Phone Operator for one of our clients in Malta. The selected candidate will be required to answer incoming calls from customers that want to report a fault, respond to inquiries, manage complaints, troubleshoot significant customer problems, and provide general information. If you feel you are a good fit to perform, we at Ceek want to hear from you.

What is excepted of you?

  • Answer incoming calls and respond to customer’s emails
  • Assist after sales Executive in quotes
  • Management and resolve customer complaints
  • Identify and escalate issues to technical coordinator
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls to appropriate resources
  • Input all call information on Epicor according to standard operating procedures
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Taking care of on call roster and follow up call agent reports
  • Help maintain information to ensure service calls are completed and billed accurately.
  • Maintain and promote a positive attitude toward customers and fellow employees regardless of the circumstances.
  • File and scan documents where is required
  • Other duties as assigned

What are you excepted to bring?

  • Proficient in relevant computer applications
  • 1 year of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

Revise Your C.V

Before applying, are you sure you don't want to revise your C.V and Cover Letter or get a new C.V. template? A professional C.V. and Cover letter can increase your chances in securing a job interview.

Read More
use coupon: mjsumo and get €5 off! service offered via sumoresumes.com


Work From Home

While waiting for a job offer why not check out Spotlancer.com

With Spotlancer you can offer your digital services online. Content writing, graphic design, web design are amongst the services you can offer and earn money working remotly.

Join NOW


Learn New Skills

Browse our online course section with over 20+ topics to choose from

READ MORE


Professional and Creative Resume Templates
225 total views, 1 today Print Job