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Norwegian Speaking Vip Manager

Betting Connections Full-Time  Tas-Sliema, Malta 21 Feb 2018

Job Description


We are looking for an experienced Norwegian speaking VIP Manager to join an expanding team within a reputable and thriving iGaming Operator! You will work closely with the Product/Country Managers, as well as the Design and Payment teams to develop VIP management, increase activity and loyalty whilst fast tracking potential new VIP’s
Responsibilities:

  • Creating and implementing our VIP program.
  • Setting up the special procedures we need to implement for our VIP customers in connection to customer support, risk and our finance department.
  • VIP customer account management, service and query resolution in strong corporation with the product managers.
  • Define and identify the VIP’s in our database and proactively search external sources for new VIP customers.
  • Building relationships with our top customers.
  • Monitor and analyse customer behaviour on an individual level and use results in future campaigns/events.
  • VIP Events planning and co-ordination.
  • Budget management.
  • Other ad hoc tasks.

Requirements:

  • Experience from the iGaming industry.
  • Preferably a marketing or communication degree.
  • Fluent in English and Norwegian language.
  • Excellent communication and people skills (verbal & written).
  • Strong relationship building skills and the ability to build trust.
  • Sound commercial acumen and understanding of ROI.
  • Fully computer literate with intermediate level of expertise with standard MS Office software.
  • Good organisation, planning and prioritisation skills.
  • Good logical reasoning skills with an analytical approach.
  • Accuracy and attention to detail.
  • It would be considered a plus if you also have experience within Casino, VIP offline events and account management.
If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

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