This job listing has expired and may no longer be relevant!

NORWEGIAN SPEAKING CUSTOMER SERVICE & RETENTION SPECIALIST Malta

Betting Connections Full-Time  Tas-Sliema, Malta 10 Sep 2018

Job Description


 

NORWEGIAN SPEAKING CUSTOMER SERVICE & RETENTION SPECIALIST

Malta

 

Job purpose summary:

 

The Customer Service & Retention Specialist interacts with customers in response to enquiries relating to our products and services and works on assigned campaigns aimed at proactively contacting customers to build and maintain an excellent customer relationship.

The Customer Service & Retention Specialist is a passionate and motivated person able to provide our players the best gaming experience.

 

Job functions:

 

  • Delivering high standard service by responding to our players via live chat and email;
  • Being up-to-date with promotions, competitions and special offers that we promote to our customers;
  • Assisting the Risk & Fraud Departments with checks and processes;
  • Driving retention actions to create and maintain a relationship in order to increase the players’ lifetime value;
  • Supporting, developing and increasing the loyalty of the players;
  • Undertaking pro-active retention activities, thereby increasing the company revenues;
  • Reporting of players’ feedback to respective parties in order to promote the customer experience;
  • Working rotating shifts or specified hours to handle the daily customer support and retention workload;

 

Qualifications and experience:

 

  • Minimum of one-year experience in a Customer Service environment ideally in an environment with high volume;
  • Ideally working experience in the gaming industry;
  • Ideally working experience in outbound calls;
  • Ability to work under pressure;

 

Skills/competencies required:

 

  • Fluent in English and Norwegian
  • Excellent verbal, written and interpersonal communication skills
  • Excellent computer literacy skills, especially in web-based applications
  • Results and target focused
  • Strong sense of initiative
  • Team player

 

Please send your CV to alexandra@bettingconnections.com

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

Revise Your C.V

Before applying, are you sure you don't want to revise your C.V and Cover Letter or get a new C.V. template? A professional C.V. and Cover letter can increase your chances in securing a job interview.

Read More
use coupon: mjsumo and get €5 off! service offered via sumoresumes.com


Work From Home

While waiting for a job offer why not check out Spotlancer.com

With Spotlancer you can offer your digital services online. Content writing, graphic design, web design are amongst the services you can offer and earn money working remotly.

Join NOW


Learn New Skills

Browse our online course section with over 20+ topics to choose from

READ MORE


Professional and Creative Resume Templates
174 total views, 2 today Print Job