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Maltese Customer Service Officer

Broadwing Full-Time  Anywhere 6 Dec 2018

Job Description


Company Introduction

Our Client is a leading company that offers the full range of Financial Services

Our client is currently seeking to recruit a Customer Services Officer who will form part of a team that handles all customer related queries for the Investment Services operation via phone, social media, email and proprietary messaging systems.

Job Responsibilities & Duties

  • Assisting clients on-boarding
  • Answer all incoming calls and performing outbound calls.
  • Providing support to clients via CRM and other systems
  • Providing information to new or existing clients
  • One to one platform demonstrations
  • Other monitoring duties
  • Be vigilant with data protection and keep up to date with all data protection laws.
  • Take full ownership of your own clients to ensure first call resolution.

 

Personal Skills

  • Be able to work on your own initiative as well as within a team
  • A minimum of 1 year experience in customer service
  • Have excellent written and spoken English
  • In addition to English, have excellent written and spoken Maltese OR Dutch
  • Be proficient with computer related skills
  • Be a problem solver

 

Working Hours

40 hours per week on a shift basis. Shifts are between the hours of 6:30 to 22:00 Monday to Saturday.

Career Opportunities

Our client are offering the successful applicant an attractive remuneration package in addition to an attractive performance related package.

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