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Junior Technical Support Analyst Ref: J010305

Accreda Full-Time  Anywhere 28 Mar 2018

Job Description

The selected candidate will be required to assist in the configuration, installation and daily administration of new and existing IT systems. The candidate will also have a role in supporting end-users.

Roles and responsibilities for this position will include:

  • Providing Level 1 support for corporate users on MS Office applications and core user telecommunication tools
  • Provide general desktop support, configuration of Windows applications, troubleshooting and repair of hardware and software systems
  • Liaising with Level 2 support team and IT consultants on core systems and operational infrastructure issues
  • Documenting internal systems and knowledge base articles
  • Monitoring servers and websites

The ideal person should have:

  • An IT degree or equivalent qualification;
  • Minimum of one year experience in IT support;
  • Basic understanding of network systems;
  • Knowledge of virtualization and virtual infrastructure principles (VMware and Hyper-V);
  • Knowledge of IP addressing and TCP / IP networking;
  • Knowledge of Microsoft products including Active Directory, Windows Server, Windows OS and Office Applications;
  • Good command of written and spoken English;
  • High attention to detail, accuracy and efficiency;
  • A pleasant personality and the ability to work under pressure are a must for this very dynamic position.
  • Candidates with basic knowledge covering up to ITILv3 Foundations and / or Microsoft MCP levels will be given preference.
  • Location: Malta Applications, including a detailed CV, should be sent to our HR Manager on, quoting reference number. All applications will be acknowledged and treated in strictest confidence.
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