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Japanese speaking VIP Account Manager

Betting Connections Full-Time  Tas-Sliema, Malta 20 Nov 2018

Job Description

Our client is currently looking for a Japanese speaking VIP Account Manager to manage the high value players! You should be able to impress the customers with the best possible experience, making sure they feel they win every day.


  • Manage a portfolio of high value player accounts with the objective of retaining and growing their spend, alongside developing them from being simply customers to becoming brand advocates.
  • You will be responsible for meeting (and exceeding) the commercial targets for your assigned market and portfolio.
  • Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player’s experience and the value to the customer.
  • Take ownership for your portfolio, scheduling contacts which drive retention, growth and reactivation.
  • Running your portfolio as if it were your own P&L; ensuring you work within budgets for player bonuses and events, whilst also working towards turnover and revenue targets.
  • Available after office hours to meet up with our VIP clients.
  • Available out of office hours to meet up with VIP clients.
  • On call 24/7 for VIP queries
  • Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.
  • Coordinating retention calling campaigns including planning, execution and evaluation.
  • Build customer relationships and profile building for each customer by Way of Phone / Email / SMS and WhatsApp.
  • Meet and exceed daily / weekly and monthly outbound calling targets as set by Head of VIP.
  • Identify potential areas for growth and development and submit proposals to the Head of VIP.
  • Collecting and analysing information and data on customer segments and suggesting changes for optimization.
  • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
  • Coordinating retention calling, SMS and Email campaigns including planning, execution, evaluation and next step improvements in accordance with VIP CRM plan.


  • Previous experience in the gaming industry.
  • Excellent Japanese (native-level) verbal and written communication skills.
  • A team player with a positive attitude.
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