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JAPANESE SPEAKING CUSTOMER SUPPORT AGENT

Betting Connections Full-Time  Tas-Sliema, Malta 10 Jul 2018

Job Description


JAPANESE SPEAKING CUSTOMER SUPPORT AGENT
Malta

Our client is looking for a customer support specialist with Japanese language to service primarily
Japanese and English-speaking players over a multi-brand platform.

Responsibilities:

• Assisting players via chat and e-mail
• Overall responsible providing WOW experience to the players.
• Maintain customer focus and respond to customer queries following company guidelines
• Clarify and guide customers with all requests and escalate and follow up where necessary
• Work within a dynamic team, support team members whilst contributing to the company
values
• Maintain professional working relationships with customers and colleagues

Requirements:

• Previous experience in customer service or similar position
• A team player with a positive attitude
• Good communication and IT-skills
• Fluency (Native level) in Japanese and excellent English communication skills, both written
and spoken
• The chosen candidate will have a clean police record and hold valid work permit to work in
Malta

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