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IT Support Officer

SpotOn Connections Full-Time  Tas-Sliema, Malta 9 Jul 2018

Job Description

Reporting to: Head – IT Infrastructure

Our client is looking for an IT Support Officer who comes across as flexible, knows how to set priorities and monitor them. In addition, we are looking for a real team player

The candidate will be responsible for maintaining the existing IT systems of the whole group cooperate with external suppliers and technical service providers. Helps in the planning of new IT systems for internal use as well as for production purposes. He cares for the client support as well and ensures the computer systems, telephones and networks are operable and safe.


  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking staff / clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware / software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Supporting the roll-out of new applications;
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritising and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
  • Testing and evaluating new technology;
  • Conducting general maintenance pertaining to the IT infrastructure.


  • Advanced Diploma in IT
  • Fluent in English, knowledge of another language preferable.
  • Have minimum 3 years’ experience working within an IT support environment
  • Knowledge in Linux and Windows in general
  • Technical know how on Enterprise IT Equipment
  • Knowledge in HA clustering and configurations and MS SQL server database administration
  • Linux CentOS & Redhat
  • Windows 2008 & 2012 Serves
  • HA Clustering
  • MS SQL Server 2008 – 2014
  • MS Exchange 2010 & 2013
  • MS SharePoint 2013
  • MS Skype For Business 2015
  • MS Navision Dynamics 2013
  • VMware technologies
  • Cisco Firewalls, Switching & PABX
  • Problem solving and decision making
  • Team worker
  • Good written and verbal communication
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