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IT Support Officer

Quad Full-Time  Il-Mosta, Malta 11 Jul 2018

Job Description

An established financial institution headquartered in Malta and operating across Europe. They are currently looking to recruit an IT Support Officer for their Malta office

Key Responsibilities

  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Replacing parts as required
  • Providing support, including procedural documentation and relevant reports
  • Supporting the roll-out of new applications
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritising and managing many open cases at one time
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
  • Testing and evaluating new technology
  • Conducting general maintenance pertaining to the IT infrastructure


  • Linux CentOS & Redhat
  • Windows 2008 & 2012 Serves
  • HA Clustering
  • MS SQL Server 2008 – 2014
  • MS Exchange 2010 & 2013
  • MS SharePoint 2013
  • MS Skype For Business 2015
  • MS Navision Dynamics 2013
  • VMware technologies
  • Cisco Firewalls, Switching & PABX
  • Problem-solving and decision making
  • Good written and verbal communication
  • Have minimum 3 years’ experience working in an IT support environment
  • Knowledge of Linux and Windows in general
  • Technical know-how on Enterprise IT Equipment
  • Knowledge of HA clustering and configurations and MS SQL server database administration

A very attractive remuneration package is on offer, consisting of an above market rate base salary, private health and life insurance and more.


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