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IT Support Executive

VacancyCentre Full-Time  Anywhere 9 Aug 2018

Job Description


Introduction

Our client is seeking an IT support executive to work across a broad range of technologies and liaise across multiple business areas of the company to support incidents and requests. You will be responsible for answering IT requests via the internal system and handle urgent requests by phone

Organization

Our client is an established leading hotel group, operating a range of distinguished and distinct hotels that are rich in character and provide their guests with customised and unforgettable experiences, providing a range of leisure and wellness amenities as a complete customer experience.

Function

  • Act as a front line of support to end users (employees)
  • Ensure work is carried out within agreed SLA’s and in line with procedures and guidelines
  • Document technical issues and solutions for future requirements
  • Installing, diagnosing, repairing, maintaining and upgrading hardware and equipment

Requirements

  • Excellent customer service face-face, telephone or electronic interaction
  • Knowledgeable on WAN/LAN configuration, security and monitoring tools
  • Knowledge of common telecommunication solutions, VOIP and CCTV
  • Previous experience in delivering training will be considered an asset

Offer

An attractive salary commensurate with skills set and experience, plus other benefits.

Information

Applications from non-EU citizens will not be acknowledged/accepted.

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