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IT Support Executive

ceek Full-Time  Birkirkara, Malta 4 Aug 2018

Job Description

Are you looking for a career opportunity within IT Support? If you consider yourself to have strong work ethics and a professional approach on executing assigned tasks, then we at Ceek we would like to hear from you. We are seeking an IT support Executive for one of our top clients. The selected candidate will be working across a broad range of technologies and liaising across multiple business areas of the company to support incident, problems and requests.

What is expected of you

  • Ensure acts as a first line of support to end users (company’s employees)
  • Identify potential changes and system improvements
  • Ensure that work is carried out within agreed service levels and in accordance with department’s procedures and guidelines
  • Ability to document technical issues and solutions for future requirements
  • Install, diagnose, repair, maintain and upgrade hardware/equipment
  • Support and maintain the company’s desktops, printers, copiers, telephones and security systems

What are you expected to bring?

  • Excellent customer service in face-to-face, telephone or electronic interaction
  • Good communications skills, problem-solving
  • Be able Knowledge of common telecommunication solutions, VOIP systems and CCTV
  • Strong knowledge of Microsoft IT operating systems and Office applications
  • Excellent communication skills
  • Organizational and time management skills
  • Be able to work well in a team, as well individually, with limited supervision
  • Be proactive, take initiative, work well under pressure and demonstrate attention to detail
  • Previous experience in delivering training will be considered an asset
  • Willingness to learn and work on other IT related jobs

What’s in for you?

  • Attractive salary package
  • Professional working environment
  • Opportunity to grow
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