This job listing has expired and may no longer be relevant!

IT Helpdesk Support Officer

NicoleKEY Full-Time  Mgarr, Malta 17 May 2018

Job Description


Job Summary:

The main objectives of this position focus around assisting in the administration and support of software and hardware setup, projects and procedures .

 

Main Responsibilities:

Your main responsibilities will include:

  • Perform the installation, configuration, testing and maintenance of the firm’s hardware and software handling ad-hoc requests via phone, e-mail, or face-to-face.
  • Identify sources and trends of technical problems to prevent future occurrences. Perform IT Infrastructural administrative tasks and basic troubleshooting.
  • Work with the global organization to diagnose and troubleshoot WAN connectivity and assist with maintenance and upgrades.
  • Deliver IT end-user training.
  • Work on projects, assessing the special needs of the local office and responding appropriately.
  • Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
  • Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service processes.
  • Work with software vendors and global groups to ensure updates, patches and new products are tested and distributed appropriately to the field.

 

Ideal Candidate Profile:

  • Outstanding customer service skills;
  • Excellent interpersonal and communication skills, and the ability to effectively interface with personnel at all levels;
  • Dependability, strong teamwork skills, and the ability to set priorities and meet deadlines in a fast-paced environment;
  • The ability to improve standardized best practices and service deadlines to accomplish firm group, customer and/or individual goals;
  • The ability to meet new challenges with an open mind and an optimistic response;
  • Possess sound judgement, tact and decision-making ability;
  • Good management, interpersonal, communication and organizational skills;
  • Proficiency in the use of standardized hardware and software applications.

 

Qualifications and Experience:

Candidates will ideally have a qualification in IT or Information Systems or possess equivalent industry qualifications.   The candidate should also be eager to learn and develop him/her self.

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

Revise Your C.V

Before applying, are you sure you don't want to revise your C.V and Cover Letter or get a new C.V. template? A professional C.V. and Cover letter can increase your chances in securing a job interview.

Read More
use coupon: mjsumo and get €5 off! service offered via sumoresumes.com


Work From Home

While waiting for a job offer why not check out Spotlancer.com

With Spotlancer you can offer your digital services online. Content writing, graphic design, web design are amongst the services you can offer and earn money working remotly.

Join NOW


Learn New Skills

Browse our online course section with over 20+ topics to choose from

READ MORE


Professional and Creative Resume Templates
128 total views, 1 today Print Job