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Helpdesk Representative

Betting Connections Full-Time  Tas-Sliema, Malta 15 May 2018

Job Description


HELP-DESK REPRESENTATIVE
MALTA

Our client is looking for a Helpdesk support agent to join their team in Malta.
The ideal candidate would have 2 years of similar experience within I-gaming and be highly pro-active with an eagerness to learn!

Responsibilities:

  • Acting as a 1st point of contact for all Customers and 3rd party providers.
  • Handle customer communication in relation to incidents, service requests, roll-out of new features or other related matters in a timely and professional manner.
  • Liaising with other departments to resolve customer queries in a prompt manner
  • Monitor the company’s products, and ensure the continuity of services provided to the customers.
  • Schedule and perform company platform and products demonstrations to prospective clients and provide training sessions to newly signed clients as well as existing clients.
  • Keep up to date with all company products on offer and maintain a high level of knowledge about our in-house software and third party tools alike.
  • Be prepared to take on additional ad-hoc responsibilities as required.

Requirements and competences:

  • Two years working experience in a similar position in the iGaming industry.
  • A basic understanding of the flow of an API.
  • Solid knowledge of Sportsbook, Live Casino, Casino games and platforms functionality.
  • Able to conduct, in person or online, training and demonstration.
  • Professional customer care skills.
  • Fluency in English, both spoken and written.
  • Highly organised character, pro-active, self-motivated, able to work on own initiative and eager to learn.
  • Working knowledge of Microsoft Excel and other MS Office applications.
  • Excellent data entry accuracy and attention to detail.
  • Be willing to work on-call on a rota basis and work on 24/7 shifts.
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