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Head of Player Operations

spotgarethrecruit Full-Time  Tas-Sliema, Malta 13 Jul 2018

Job Description


Head of Player Operations

Overview

This is a senior position that reports directly to the CEO and is responsible for player satisfaction. The role is directly responsible for our player facing departments i.e. daily support, VIP and CRM.

The Head of Player Operations will also be a major stakeholder in the product and manage outsourced services e.g. Payments and Fraud. This is a key role with excellent benefits and career possibilities.

Responsibilities

  • Increase player/employee value and retention
  • Drive change, Improve and optimize the way we work.
  • Motivate and constantly develop teams and employees
  • Translate Dunders culture and vision into daily tasks for all teams and people in your organisation

Qualifications

  • An understanding of what it takes for modern startups to not only succeed, but also bring the organisation to the next level
  • A proven history of growing teams, scaling organisations and bringing out the best in everyone
  • Deep interest in products and services and an understanding of what makes them great or not
  • A natural leader, always hands on and leading by doing
  • Player first, employees second and yourself last
  • Extensive iGaming experience and confidence in what drives both players, partners, employees and the business in general
  • Analytical mindset and experience of data driven organisations
  • Efficiency yes, corporate no
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